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For Senior Leaders and Managers Only, Level Two

Level two, builds on the information learned in level one in two ways. First, students will reengage with effective coaching by improving their listening and feedback skills. Second, the program takes emotional intelligence to the team level and through practice scenarios, works to apply these concepts. Finally, effective discipline is taught and practiced. Students will demonstrate through real-life situations how understanding different approaches to these conversations leads to better outcomes.

Course objectives:
  • Understand leading vs. managing
  • Communicate more effectively
  • Use discipline well
  • Positively impact your team's results
  • Increase commitment through coaching
For more information about this and other NRCA programs delivered directly to your company, contact Jeff Jarvis, NRCA's vice president of sales and business development, at (800) 323-9545, ext. 7512 or jjarvis@nrca.net.

NRCA customer service

For more information about NRCA products and services, contact NRCA's customer service department at (866) ASK-NRCA (275-6722) or by email at info@nrca.net.



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