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NRCA Customer Service

NRCA is your personal link to all roofing resources. NRCA's Customer Service Department is thoroughly trained about every product and program in our catalog, as well as NRCA's benefits and services. Please contact us directly at (866) ASK-NRCA (275-6722) or info@nrca.net to pose questions about a particular product, place an order or share any comments you may have. We always appreciate and value customer feedback.

How to Place an Order

  • Online: You can place an order online through the NRCA Bookstore, 24 hours per day, seven days per week.

  • Telephone: Place your order through NRCA's Customer Service Department toll-free at (866) ASK-NRCA (275-6722).

  • Fax: You can fax your order form to (847) 299-1183 (additional order forms are available through the NRCA Bookstore).

  • Mail: Mail your order to NRCA's Customer Service Department, P.O. Box 809261, Chicago, IL 60680-9261.

Hours of Operation

NRCA's Customer Service Department is available Monday through Friday from 8:30 a.m. to 5 p.m. CST.

Payment Options

NRCA's Customer Service Department accepts American Express, Visa, MasterCard and Discover/NOVUS credit cards. Checks and money orders should be made payable to NRCA, and payment must be in U.S. funds or their equivalent. Please do not send cash as payment for your order. NRCA members may be invoiced upon request.

Prices and Sales Tax

Please see the NRCA Bookstore for current pricing. Quantity discounts are available. A 9.25 percent sales tax charge will be added to orders shipped within Illinois.

Shipping and Handling

  • Domestic: All orders are shipped UPS Ground the same business day if placed before 2 p.m. CST. Please allow five to seven business days for delivery of your order in the continental U.S. and seven to 10 business days for delivery of your order to Alaska, Hawaii and Puerto Rico. UPS does not deliver to APO/FPO addresses or P.O. boxes.

    When you order 10 or more copies of The NRCA Roofing Manual - Boxed Set, you will be assessed $10 in shipping fees for each manual ordered. Next-day and second-day charges will be an additional $250 and $150 respectively. Fees also apply to online orders.

    Order totals: Add:
    $1-$25 $8
    $26-$100 $15
    $101-$200 $25
    $201-$300 $35
    $301-$500 $45
    $501-$1,000 $60
    More than $1,000 $125

  • Express Delivery: Express delivery services are available to most areas of the U.S. UPS next-day air and second-day air orders will be processed the same day if received before 2 p.m. CST. Otherwise, orders will be processed and shipped the following business day. Saturday delivery is available for orders received before 2 p.m. CST Friday.

      Order totals Add
    Next-day UPS $1-$300 $40
      more than $300 $80
    Second-day UPS $1-$300 $40
      more than $300 $60

    Saturday delivery: Call NRCA's Customer Service Department at (866) ASK-NRCA (275-6722) for pricing.

  • International: Orders shipped internationally will be assessed an additional 20 percent of the order subtotal. Overnight shipments are not available internationally.

  • Customs: If your order is being sent outside the U.S., it is likely your purchase will be subject to customs fees and import duties of the country to which it is shipped. NRCA will declare your order at full value and is not responsible for customs and duties for international shipments. NRCA has no control over these charges, and we cannot predict what they will be. For additional information, please contact your local customs office. When you order from NRCA, you are considered the importer of record, and you must comply with all laws and regulations of the country in which you are receiving the shipment.

  • CDs: A flat shipping and handling fee of $10 per CD is assessed when ordering only CDs.

    Next-day UPS: add $30
    Second-day UPS: add $20
    Saturday delivery: add $40

Return Policy

If you have a return, please contact NRCA's Customer Service Department at (866) ASK-NRCA (275-6722) or email info@nrca.net. Electronic products are nonrefundable.

Quantity Discounts

For information about quantity discounts for multiple products and volume discounts for a specific product, please contact Jeff Jarvis, NRCA's vice president of sales and business development, at (800) 323-9545, ext. 7512 or jjarvis@nrca.net.

Mail Services

If you are receiving duplicate mailings or want to be removed from or added to our mailing list, please contact NRCA's Customer Service Department at (866) ASK-NRCA (275-6722).

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