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NRCA and GAF Materials announce program

NRCA and GAF Materials Corp. have announced a problem-resolution program. The program will enable NRCA member contractors who report problems with GAF Materials' asphalt shingles and other residential roofing products to receive quick resolution.

The program, which will begin immediately, will operate as follows: If NRCA receives a call from a member contractor reporting a problem with any GAF Materials' residential product, NRCA will notify GAF Materials, and GAF Materials will respond to the contractor within two business days. NRCA will monitor the process to ensure the contractor is satisfied.

"This program is another demonstration of GAF Materials' commitment to the contractor community and industry," says NRCA Executive Vice President Bill Good. "This type of program, we hope, will become a model for problem resolution in the future, and we salute and applaud GAF Materials for taking this important step."

GAF President and Chief Executive Officer Bill Collins added, "GAF is committed to helping the best contractors build their business and avoid hassles. This alliance, which is designed to help provide quicker responses and advocacy for NRCA member contractors, helps us deliver on commitment."

For more information, contact NRCA's technical services department at (800) 323-9545.

7/21/2004