NRCA customer service | Shop NRCA | NRCA, National Roofing Contractors Association

Shop NRCA | NRCA customer service

NRCA is your personal link to all roofing resources. NRCA's customer service department is thoroughly trained about every product and program in our catalog, as well as NRCA's benefits and services. Please contact us directly at (866) ASK-NRCA (275-6722) or at info@nrca.net to pose questions about a particular product, place an order or share any comments you may have. We always appreciate and value customer feedback.

How to Order

Telephone: Call our NRCA customer service department toll-free at (866) ASK-NRCA (275-6722) or (847) 299-9070.
Fax: Place your order by faxing your form to (847) 299-1183.
Online: Visit NRCA's Virtual Bookstore, 24 hours per day, seven days a week.
Mail: Send orders to NRCA customer service department, P.O. Box 809261, Chicago, IL 60680-9261.

Hours of Operation

NRCA customer service department is available Monday through Friday from 8 a.m. to 4:30 p.m. CST.

NRCA 30-Day, Risk-free Guarantee

If you are not satisfied with your purchase, you may return it within 30 days of receipt for an exchange, credit or refund, excluding shipping and handling fees. Products should be returned in their original packaging. Unfortunately, NRCA cannot accept any DVDs or CD-ROMs once the packaging has been opened unless it is found to be defective.

Payment Options

NRCA customer service department accepts American Express, Visa, MasterCard and Discover/NOVUS credit cards. Checks and money orders should be made payable to NRCA, and payment must be in U.S. funds or their equivalent. Please do not send cash as payment for your order. NRCA members may be invoiced upon request.

Prices and Sales Tax

Prices in this catalog are guaranteed through Dec. 31, 2008. Quantity discounts are available. A 9 percent sales tax charge will be added to orders shipped within Illinois.

Shipping and Handling

Domestic: All orders are shipped UPS Ground within two to three business days. Please allow five to seven business days for delivery of your order in the continental U.S, and seven to ten business days for delivery of your order to Alaska, Hawaii and Puerto Rico. UPS does not deliver to APO/FPO addresses or P.O. Boxes.

When you order 10 or more copies of The NRCA Roofing and Waterproofing Manual, Fifth Edition, you will be assessed $5 in shipping fees for each manual ordered. Next-day and second-day charges will be an additional $200 and $100 respectively. Fees also apply to online orders.

Order totals:	Add:
$1-$25	$5
$26-$100	$10
$101-$200	$15
$201-$300	$25
$301-$500	$35
$501-$1,000	$45
More than $1,000	$55

Express Delivery: Express delivery services are available to most areas of the U.S. UPS next-day air (additional $30) and second-day air (additional $20) orders will be processed the same day if received before 2 p.m. CST. Otherwise, orders will be processed and shipped the following business day. Saturday delivery is available for orders received before 2 p.m. CST on Friday for an additional $40.
International: Orders shipped internationally will be assessed an additional 20 percent of the order subtotal. Overnight shipments are not available internationally.
Customs: If your order is being sent outside the U.S., it is likely your purchase will be subject to customs fees and import duties of the country to which it is shipped. NRCA will declare your order at full value and is not responsible for customs and duties for international shipments. NRCA has no control over these charges, and we cannot predict what they will be. For additional information, please contact your local customs office. When you order from NRCA, you are considered the importer of record, and you must comply with all laws and regulations of the country in which you are receiving the shipment.
CD-ROMs: A flat fee of $10 per CD-ROM when ordering only CD-ROMs.

Return Policy

Upon receipt of your order, please review it carefully. If you are dissatisfied, return your purchase within 30 days via an insured and prepaid method. Include your packing slip (or invoice number) and reason for return. Shipping and handling fees are not refundable for returns. Products should be returned in their original packaging. Unfortunately, NRCA cannot accept any DVDs or CD-ROMs once the packaging has been opened unless it is found to be defective. Send all returns to: NRCA customer service department, 10255 W. Higgins Road, Suite 600, Rosemont, IL 60018

Quantity Discounts

Please contact NRCA customer service department for information about quantity discounts for multiple products and volume discounts for a specific product.

Mail Services

If you are receiving duplicate catalogs, want to be removed from our mailing list or would like to send a catalog to a friend, please contact NRCA's customer service department at (866) ASK-NRCA (275-6722) or (847) 299-9070.