For Foremen Only, Level 2 reviews discussions about communication and management techniques learned in Level 1 with increased attention to disciplinary conversations and intervention. Level 2 further focuses on building relationships with customers and handling customer complaints. This program includes exercises and conversations to develop leadership skills for these key company leaders. Previous participation in For Foremen Only, Level 1, is preferred but not required.
Explain characteristics of positive and negative communication styles
Recognize aspects of their own communication styles and how to enable effective communication
Contrast communication styles with others and identify ways to improve
Develop a better ear for listening
Recognize and use conflict-resolution steps for working with employees, supervisors and customers
Practice conflict resolution effectively
Translate learning to on-the-job situations
"As always, all the information that was given to us by Tom Shanahan and Harry Dietz is very important to Showalter Roofing Services and its employees."
—Roger Aguilar, Showalter Roofing Services Inc., Naperville, Ill.
"This class taught me how to communicate with and understand my most important tools—people."
—Brian Draper, Queen City Roofing, Springfield, Mo.
"This class teaches good communication skills and shows how to build trust. It not only helps us with work but with life outside of work, too."
—Erik Chavez, Showalter Roofing Services Inc., Naperville, Ill.
"I learned better communication skills and coaching techniques."
—David Washington, Boggs Roofing Inc., Huntington, W.Va.
"The class was helpful in teaching me how to deal with people—especially our customers. I now have a different approach to the way I handle things."
—Juan Ochoa, Showalter Roofing Services Inc., Naperville, Ill.
For more information about this and other NRCA programs delivered directly to your company, contact Jeff Jarvis, NRCA's vice president of sales and business development, at (800) 323-9545, ext. 7512 or email@example.com.
NRCA customer service For more information about NRCA products and services, contact NRCA's customer service department at (866) ASK-NRCA (275-6722) or by email at firstname.lastname@example.org.