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11/30/2011 9:32:10 AM

Customer Relations and Satisfaction (Webinar recording)


Webinar - Recording
One-hour program

Speaker: Lisa Sprick, Sprick Roofing Co. Inc., Corvallis, Ore.

Companies that incorporate a culture that focuses on delivering quality customer service and developing a customer-first attitude can rely on consistent customer satisfaction. Delivering top-notch customer service starts from the first telephone call received and continues full circle until the production team delivers exactly what the salesperson promised. Benefits of high-caliber customer service include customer loyalty and referrals and no costly mistakes or lawsuits resulting from providing poor communication or unrealistic expectations. A company's ultimate success is a direct result of outstanding customer service and effective job management. In turn, there also will be high employee satisfaction.

Listen to this webinar recording to receive helpful customer service techniques and learn how Sprick Roofing receives comments such as the following: "I'm extremely satisfied with my new roof and would not hesitate to recommend Sprick Roofing to anyone. Ron (your superintendent) is an outstanding representative of your company. The nice men who worked on my roof are also a credit. Thank you for your marvelous work." G. Zimmerman

Lisa Sprick is the president of Sprick Roofing Corvallis, Ore. She is an active NRCA member and has presented at a variety of NRCA conferences addressing management, technical and safety topics. Sprick Roofing's dedicated team of professionals provides residential and commercial roof system installations, waterproof walking deck installations, skylight installations, and maintenance and repair services. To assure customers receive the highest quality workmanship and the most up-to-date industry standards, all employees attend in-house training addressing all facets of roofing, manufacturer authorized installer training programs and OSHA-accredited safety seminars.

Take advantage of this free NRCA membership benefit by participating in this opportunity to stay up to date with industry issues affecting your business!

This webinar recording took place Nov. 30, 2011.

To purchase multiple webinar recordings at discount pricing, contact Jeff Jarvis, NRCA's director of business development, at (800) 323-9545, ext. 7512 or jjarvis@nrca.net.

Item #: 3452E

Member price: Free for members
Nonmember price: $55.00


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For more information about NRCA products and services, contact NRCA's customer service department at (866) ASK-NRCA (275-6722) or by email at info@nrca.net.

If you prefer to pay by check, click here to print an order form. Please use this form for publications only. If you would like to register for an educational course live or online, please contact customer service.

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