Most of us know a company that continually provides excellent service and care. What most likely sets the company apart is its dedication to focusing on you and your needs during every interaction. When companies embrace the concept that every employee must be 100 percent customer-focused, the level of customer service is palpable.
Tune into this one-hour webinar recording during which Bob Kulp, president of Kulp's of Stratford, Wausau, Wis., presents ways to engage employees from all corners of your company in customer service with special emphasis on the role of field managers.
Bob KulpTake advantage of this free NRCA membership benefit, and tune in to this live opportunity to stay up to date with industry issues affecting your business!
This webinar recording took place April 17, 2014.
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