The word "discipline" is scary to most managers, not to mention employees. Whether you’re giving it or receiving discipline, it is laden with fear, uncertainty and uneasiness, so the concept of effective discipline often is illusive. Is there a way to approach discipline in a way that avoids these negative connotations and actually accomplishes something positive? The simple answer is, yes. The more difficult issue is, how.
In his years managing hundreds of workers, Tom Shanahan, NRCA's vice president of enterprise risk management, has experienced just about every emotion accompanying conversations involving discipline. He can recall avoiding them because he couldn’t muster up the nerve to confront a person. This, of course, is usually an unsustainable proposition as it inevitably leads to more frustration with the worker and a future conversation that is even more uncomfortable because the delay only reinforced or worsened the bad behavior at issue. And to make matters worse, the delay can embolden the worker’s resolve not to change because it had been acceptable for so long!
So what do you do? In this webinar, Shanahan will present an approach that focuses on agreement and learning. In the end, discipline doesn't have to be about awkward conversation or punishment; rather, it can be a teaching and learning moment.
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NRCA's vice president of enterprise risk management
Tom Shanahan joined NRCA in 1989 and has been responsible for leading NRCA's Enterprise Risk Management Section
throughout his tenure. In addition, he directs and teaches in the Future Executives and Executive Management
Institutes, NRCA's highly regarded executive programs held at Northwestern University's Kellogg School of
Shanahan also created NRCA's For Foremen Only program and has had the privilege of training thousands of field
managers. He regularly teaches strategic planning, leadership, management, communication and training-related programs
on behalf of NRCA.
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