Given the complexity of the economy, each interaction you have with your clients and prospects can significantly affect your business reputation. It's often the seemingly insignificant things you do—or don't do—that can make all the difference for your business.
By listening to the webinar, you will learn:
• How to field initial calls in a way that makes customers feel valued and heard
• Ways to identify what decision making is most important to a homeowner
• How to honor your customer and workers through a clear proposal and time frames
• How to develop an effective selling proposal (ESP) that silently continues to sell after you meet with the client
The webinar is presented by Bob Kulp, president of Kulp's of Stratford, Stratford, Wisc.
Take advantage of this free NRCA membership benefit by participating in this opportunity to stay up to date with industry issues affecting your business!
To purchase multiple webinar recordings at discount pricing, contact Jeff Jarvis, NRCA's director of business development, at (800) 323-9545, ext. 7512 or firstname.lastname@example.org.
This webinar recording took place Jan. 30, 2013.
Item #: 3466E
NRCA customer service For more information about NRCA products and services, contact NRCA's customer service department at (866) ASK-NRCA (275-6722) or by email at email@example.com. If you prefer to pay by check, click here to print an order form.