NRCA will offer Foreman Leadership Training, Level 2, Dec. 13 in Rosemont, Ill.
The one-day class reviews discussions about communication and management techniques learned in Level 1 with increased attention to disciplinary conversations and intervention. Level 2 further focuses on building relationships with customers and handling customer complaints and includes exercises and conversations to develop leadership skills.
Previous participation in Foreman Leadership Training, Level 1, is required.
