NRCA University Webinars

Business Management

Working Effectively with Homeowners

Given the complexity of the economy, each interaction you have with your clients and prospects can significantly affect your business reputation. It's often the seemingly insignificant things you do—or don't do—that can make all the difference for your business. By listening to the webinar, you will learn:

  • How to field initial calls in a way that makes customers feel valued and heard
  • Ways to identify what decision making is most important to a homeowner
  • How to honor your customer and workers through a clear proposal and time frames
  • How to develop an effective selling proposal (ESP) that silently continues to sell after you meet with the client

The webinar is presented by Bob Kulp, president of Kulp's of Stratford, Stratford, Wisc.




Technical Roofing Industry Update

It is important to stay up to date with the latest technical updates to ensure your company's success. In this one-hour webinar recording, Mark Graham, NRCA's associate executive director of technical services, provides information about current technical issues in the roofing industry. There's no easier way to keep abreast of technical developments and updates in the roofing industry!




Business Management

Customer Service—A Company Approach

Most of us know a company that continually provides excellent service and care. What most likely sets the company apart is its dedication to focusing on you and your needs during every interaction. When companies embrace the concept that every employee must be 100 percent customer-focused, the level of customer service is palpable.

Tune into this one-hour webinar recording during which Bob Kulp, president of Kulp's of Stratford, Wausau, Wis., presents ways to engage employees from all corners of your company in customer service with special emphasis on the role of field managers.