Wearing a mask can make it difficult to engage with customers. The Harvard Business Review offers some tips for communicating effectively while wearing a face mask and standing 6 feet apart:
- Practice how to talk with a mask on (pause, accentuate, and volume and emotion are key).
- Be an active listener.
- Use your body language and gestures.
- Mirror the person you are talking to.
- Smile with your eyes.
- Keep your toes and torso aligned.
- Know when to meet in person and when to meet virtually.
