Although some people may shy away from conflict, constructive disagreement can be helpful in the workplace. When handled well, disagreements can lead to better decisions and increased creativity.
Harvard Business Review shares the following tips to help you turn disagreements into better ideas and decisions.
- Signal that you want to learn. Show curiosity, which can help others feel heard while you stay strong in your position. For example: “It seems we see this differently. I’m curious how you’re thinking about it.”
- Acknowledge their perspective. When you repeat what someone just said without judgment, it shows your respect them and hear them—even if you disagree. For example: “I hear you. The team’s been working long hours…”
- Find shared goals. Look for common ground and approach the conversation as a collaboration with phrases such as “We both want…” or “I agree with some of what you’re saying.”
- Hedge your claims. Rather than speaking with certainty and inflexibility about your position, use language such as “From my view…” or “It might be the case…”
- Tell your story. Being vulnerable and sharing a personal experience that shaped your view can help build trust.
