Everyone has had a bad experience as a customer. As a company, creating an easy, positive customer experience is crucial to gaining and keeping customers and growing your business.
For Construction Pros shares the following simple tips to ensure your customers have a good experience.
- Answer calls promptly and respond to them in a timely manner. This seems simple but often is one of the biggest complaints from customers or potential customers. Being responsive is crucial to attracting more work and can help you stand out from your competition.
- Provide a quote in a timely manner. Ideally, you would send a quote hours after initial contact rather than weeks later.
- Ensure you completely understand what you are selling. People who ask for a quote want to know options, differences among the options, materials you will be using and more. Be sure your team has the necessary knowledge and training.
- Make scheduling a breeze. Work to complete projects within a reasonable timeframe and avoid overscheduling. It is important the schedule you provide for customers is accurate to avoid frustration and lost business.
- Promptly invoice customers after the project is completed and be open to various payment methods. Delaying invoicing and restricting payment options affects cash flow. Consider making it more convenient for customers by offering payment options besides checks and credit cards, such as Apple Pay, PayPal and Venmo.
- Be available to answer questions and provide support. When customers call with a problem or complaint, answer and solve their problem immediately.
