Good managers can run a business efficiently, reach key benchmarks and make sure customers are happy, but great leaders often are people managers who achieve the same results by ensuring employees are set up to succeed, according to uschamber.com.
A Gallup survey found 70% of a team’s engagement depends on the manager. Leaders who are good at managing people can help improve employee retention, which leads to lower hiring costs, better customer service and increased productivity.
Following are some tips to improve your people management skills.
- Identify strengths. People perform best when they play to their strengths. Great people managers often delegate tasks according to an employee’s interests, abilities and experience. Observe your team’s interests and struggles or talk with each team member regarding what they enjoy most about their work.
- Practice transparent communication. A survey from The Org found 68% of respondents wanted their companies to increase transparency efforts, which involves explaining the “why” behind work assignments and key decisions. Employees respect and trust managers who are honest about the company’s situation.
- Find the right motivation. Employees can be motivated by many different things—bonuses, flexibility, the option to work remotely, etc. However, most employees respond well to recognition. Try to provide positive feedback to an employee in front of the audience he or she values most. Additionally, try to find ways to tailor incentives to each person.
- Be consistent. Consistent management helps to build trust and teamwork. Set goals, check in with employees, continually provide feedback and hold everyone to the same standard of behavior. When you say you will do something, be sure to follow through.
