What is the most valuable lesson you learned in 2021? Three NRCA members share their answers.
The most valuable lesson I learned in 2021 is that you can never be too prepared. When the COVID-19 crisis ends, I hope this lesson sticks with all of us.
—Josh Kelly, OMG Roofing Products, Agawam, Mass.
I’ve always known relationships with employees, suppliers, manufacturers, customers, bankers, subcontractors and even competitors were important, but in 2021, the way we relied on these relationships shifted dramatically; at times, we were almost dependent on them just to be able to continue operations. Treating these relationships as partnerships in the past afforded us opportunities for a successful 2021 despite major labor and material shortages.
—Kellie Paasch, Independent Roofing Co., Omaha, Neb.
The most valuable lesson I learned in 2021 is you need to plan and be prepared. With the supply chain issues during the past year, we needed to be prepared with our orders and have places to store the material until the roofs were ready.
—George Patterson, Bennett & Brosseau Roofing Inc., Romeoville, Ill.