A survey from Gallup found nearly half of employees who leave a job do so because of a bad manager, according to uschamber.com. Employee turnover can lead to lost productivity, higher costs and lower morale.
Look for the following five characteristics when you want to hire a great manager.
- Transparency and good communication. Employees surveyed by Top Workplaces said they feel well-informed about decision-making and the future of the company. A manager’s open, honest communication helps employees feel more engaged and connected to their daily work tasks and allows them to understand why the work they do is important.
- Empathy. Empathizing with customers, team members and other leaders is key for a great manager. A Businessolver survey showed 84% of CEOs said they believed empathy led to better business outcomes. Additionally, Six Seconds research group reports managers with high emotional intelligence led their companies to a 34% higher profit growth compared with other companies. Millennial and Gen Z employees especially want to be seen as people first and employees second.
- The ability to delegate well. Great managers can delegate tasks according to each employee’s strengths. They schedule regular one-on-one meetings with team members; observe daily workflow; and identify roles and tasks where each person can be set up to succeed.
- Honesty and trust. A study from the Society for Human Resource Management found 61% of employees believe trust between managers and team members are crucial to job satisfaction. To foster trust, managers can institute an open-door policy and encourage employees to share feedback and questions with no negative repercussions. They also can avoid micromanaging and allow employees to work flexible schedules.
- Technical skills. A great manager also knows how to manage daily business operations, such as managing a budget, serving customers and scheduling employees. Finding someone who can balance managing your company’s needs with the needs of your employees can help your business thrive.