Frequently Asked Questions

How do I connect to a company in my account?

• Log in
• Click "My Account"
• In the Membership Details box, click on the blue, “Connect to a company” button
• Input your Member ID into the text box
• Click “Submit”

How to link to an organization?

• Log in
• Click "My Account"
• In the Membership Details box, click on the blue, "Connect to a company" button
• Input your Member ID into the text box
• Click “Submit”

What is my member ID?

• After logging in, you can find your member ID by going to "My Account" and looking at the membership details box

Where can I find my online courses?

• Log in
• Hover over the "My Account" menu item
• Click on "My Courses"

Another option would be to ...

• Log in
• Click "My Account"
• Click "My Courses" under the “My Account Links”

How do I access the courses I purchased?

• Log in
• Hover over the "My Account" menu item
• Click on "My Courses"

Another option would be to ...

• Log in
• Click "My Account"
• Click "My Courses" under the “My Account Links”

How do I access free member resources?

• Log in
• Click "My Account"
• Navigate to the Free Member Resources section
• NRCA members have free access to "electronic resources"

How can I receive copies of the invoices paid every month?

• Log in
• Click "My Account"
• Click "My Invoices"
• Click “View Details” and print whatever product invoice you need

How can I change my information?

• Log in
• Click "My Account"
• Click on the blue "Edit profile" button under the Membership Details box.
• Edit or add your information

Can I have multiple logins under the same membership ID?

• Yes. This can done the same way as linking your account to an organization. When logged in, just enter your companies Member ID.

Find a contractor near me.

• Go to NRCA's homepage
• Enter your ZIP code in the “Find a nearby NRCA contractor” search box
• Click search
• You'll be able to see all the NRCA member contractors in your area

How to log into my organization?

• You must log into NRCA with your individual account.

How can I register someone else for an education program?

• You must have that person's login credentials
• Then, register for the desired education program as normal.

As a CERTA trainer, how do I schedule a CERTA applicator class?

• You must log into your NRCA account.
• Go to the My Account tab in the menu.
• Click “CERTA Trainer Portal.”
• Click on “Schedule an applicator class.”

How do I find a CERTA trainer?

• Go to the Workforce Development tab in the menu.
• In that dropdown, click on the CERTA button.
• On the CERTA page, click on the “Find a CERTA trainer” button.

How can I find my ID cards for the CERTA classes I taught?

• Log into your NRCA account.
• Go to the My Account tab in the menu.
• Click “CERTA Trainer Portal.”
• Click the “edit” button located across from the session number in the Past Classes section.
• Click the “ID cards” tab.

Where are the exams for my CERTA class?

• Log into your NRCA account.
• Go to the My Account tab in the menu.
• Click “CERTA Trainer Portal.”
• Click on the “edit” button across from the session number in the Upcoming Classes section.
• Click on the “Applicator exams” tab.