NRCA University Webinars

Business Management

Setting Up Residential Job Folders

Everyone at Beldon Roofing knows exactly what is meant by the "Beldon Way." Regardless of how you want your company to run, you have a lot to learn from Brad Beldon, president of Beldon Roofing. Brad will explain how he instituted Beldon Roofing's job folder program, which provides accountability on multiple levels and a paperless system that allows any employee to have immediate access to all records from a job, increasing efficiency and customer service.

Brad Beldon describes his company's philosophy: "For more than half century, it has always been about being the best we can be. It's about personal commitment and community ties. It's about exceeding expectations. It's about creating a team of customers, employees and suppliers—all working together to make a better product, develop stronger relationships, and create new and higher benchmarks for success. Our goal is 100 percent customer satisfaction—a concept that's often overlooked these days. And we empower our staff to make it happen."

 

Business Management

Customer Service—A Company Approach

Most of us know a company that continually provides excellent service and care. What most likely sets the company apart is its dedication to focusing on you and your needs during every interaction. When companies embrace the concept that every employee must be 100 percent customer-focused, the level of customer service is palpable.

Tune into this one-hour webinar recording during which Bob Kulp, president of Kulp's of Stratford, Wausau, Wis., presents ways to engage employees from all corners of your company in customer service with special emphasis on the role of field managers.

 

 

Business Management

Working Effectively with Homeowners

Given the complexity of the economy, each interaction you have with your clients and prospects can significantly affect your business reputation. It's often the seemingly insignificant things you do—or don't do—that can make all the difference for your business. By listening to the webinar, you will learn:

  • How to field initial calls in a way that makes customers feel valued and heard
  • Ways to identify what decision making is most important to a homeowner
  • How to honor your customer and workers through a clear proposal and time frames
  • How to develop an effective selling proposal (ESP) that silently continues to sell after you meet with the client

The webinar is presented by Bob Kulp, president of Kulp's of Stratford, Stratford, Wisc.